Services —

Tailored solutions for every client

Virtual assistant

We can manage your customers' calls on your behalf and, following your directions, we can transfer them, re-schedule them, inform your clients about your products, or even lead your customers through the booking funnel.

Phone surveys

At Assist Call Center we are experts in conducting telephone surveys of all kinds and forms. Furthermore, the results of the survey and the details of each call are available in real time in our intranet.

Cloud PBX WorkingTel

We have designed a flexible, scalable cloud PBX to meet our clients’ needs, in all shapes and forms. Its intuitive visual interface makes the configuration extremely clear and straightforward. Also, do not miss out the opportunity to benefit from our integrated services of call center plus cloud PBX, with one single monthly fee.

Automated processes

Workingtel provides online tools to manage your company's call flow. Thanks to IVR, a number of requests can be automatically solved using voice recognition or the phone DTMF keyboard.

Third party verification (TPV)

Third party verification (TPV) is a process of getting an independent party to confirm that your customers are actually requesting a change or ordering a new service or product. By putting your customers on the phone, Assist Call Center asks your customers for their identity, confirms that they are the authorized decision makers and approves their orders.

BPO solutions

Our Business Process Outsourcing (BPO) service for customer service is a comprehensive solution designed to assist companies in outsourcing and improving their customer service processes over the phone.

Automated call transcription

At WorkingTel, we understand the importance of providing exceptional customer service in your customers' preferred languages.

Contact us

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