Virtual assistant 


Call handling services

Summing up...

Call center agents at your service

At Assist Call Center we offer a number of solutions for inbound calling campaigns.


We can manage your customers' calls on your behalf and, following your directions, our agents can transfer them, re-schedule them, inform your clients about your products, or even lead your customers through the booking funnel.


Business hours (CET) are from 8 AM to 10 PM, Monday to Friday, and from 9 AM to 7 PM, Saturday and Sunday. We speak English, Spanish, Catalan and French.


of the calls are answered in less than 15 seconds


of the calls are monitored and optionally recorded


of the requests are solved in the first call


of the time above the service-level agreement (SLA)

Our value proposition

Your customers calls are effectively handled by combining our automated processes (IVR and ACD) along with the expertise of our agents.


  • Telephone calls are handled 365 days per year.
  • Business hours are 8h-22h (weekdays) and 9h-19h (weekends).
  • We speak English, Spanish, Catalan and French.
  • We inform your customers about your products and services.
  • We offer area code an premium-rate telephone numbers (900, 902).
  • We can manage your customers agenda.
  • Every call is monitored and recorded.
  • We invest in knowledge development, learning and capability building.
  • Calls are handled by IVR or agents
  • No term contracts.
  • Free trial periods.
  • We comply with the GDPR.
  • Inbound and outbound calling campaigns are optimized for each client

Contact us

If you require any further infomation...