Wellcome to Assist Call Center & WorkingTel
Virtual assistant —
Call handling services
Summing up...
Call center agents at your service
At Assist Call Center we offer a number of solutions for inbound calling campaigns.
We can manage your customers' calls on your behalf and, following your directions, our agents can transfer them, re-schedule them, inform your clients about your products, or even lead your customers through the booking funnel.
Business hours (CET) are from 8 AM to 10 PM, Monday to Friday, and from 9 AM to 7 PM, Saturday and Sunday. We speak English, Spanish, Catalan and French.
80%
of the calls are answered in less than 15 seconds
100%
of the calls are monitored and optionally recorded
95%
of the requests are solved in the first call
99.9%
of the time above the service-level agreement (SLA)
Our value proposition
Your customers calls are effectively handled by combining our automated processes (IVR and ACD) along with the expertise of our agents.
- Telephone calls are handled 365 days per year.
- Business hours are 8h-22h (weekdays) and 9h-19h (weekends).
- We speak English, Spanish, Catalan and French.
- We inform your customers about your products and services.
- We offer area code an premium-rate telephone numbers (900, 902).
- We can manage your customers agenda.
- Every call is monitored and recorded.
- We invest in knowledge development, learning and capability building.
- Calls are handled by IVR or agents
- No term contracts.
- Free trial periods.
- We comply with the GDPR.
- Inbound and outbound calling campaigns are optimized for each client