Virtual assistant 

 

Call handling services

Summing up...

Call center agents at your service

At Assist Call Center we offer a number of solutions for inbound calling campaigns.

 

We can manage your customers' calls on your behalf and, following your directions, our agents can transfer them, re-schedule them, inform your clients about your products, or even lead your customers through the booking funnel.

 

Business hours (CET) are from 8 AM to 10 PM, Monday to Friday, and from 9 AM to 7 PM, Saturday and Sunday. We speak English, Spanish, Catalan and French.

80%

of the calls are answered in less than 15 seconds

100%

of the calls are monitored and optionally recorded

95%

of the requests are solved in the first call

99.9%

of the time above the service-level agreement (SLA)

Our value proposition

Your customers calls are effectively handled by combining our automated processes (IVR and ACD) along with the expertise of our agents.

 

  • Telephone calls are handled 365 days per year.
  • Business hours are 8h-22h (weekdays) and 9h-19h (weekends).
  • We speak English, Spanish, Catalan and French.
  • We inform your customers about your products and services.
  • We offer area code an premium-rate telephone numbers (900, 902).
  • We can manage your customers agenda.
  • Every call is monitored and recorded.
  • We invest in knowledge development, learning and capability building.
  • Calls are handled by IVR or agents
  • No term contracts.
  • Free trial periods.
  • We comply with the GDPR.
  • Inbound and outbound calling campaigns are optimized for each client

Contact us

If you require any further infomation...