Wellcome to Assist Call Center & WorkingTel
Call handling services
Summing up...
At Assist Call Center we offer a number of solutions for inbound calling campaigns.
We can manage your customers' calls on your behalf and, following your directions, our agents can transfer them, re-schedule them, inform your clients about your products, or even lead your customers through the booking funnel.
Business hours (CET) are from 8 AM to 10 PM, Monday to Friday, and from 9 AM to 7 PM, Saturday and Sunday. We speak English, Spanish, Catalan and French.
80%
of the calls are answered in less than 15 seconds
100%
of the calls are monitored and optionally recorded
95%
of the requests are solved in the first call
99.9%
of the time above the service-level agreement (SLA)
Your customers calls are effectively handled by combining our automated processes (IVR and ACD) along with the expertise of our agents.
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