Call center services 

tourism sector

In summary...

About us

WorkingTel is a firm focused on the implementation of professional phone & contact center solutions for different sectors, including the tourism sector. We have a team of tele-operators or agents with extensive experience in the sector.


WorkingTel is also specialized in the implementation of automated solutions and optimization of resources: management of huge volumes of calls, IVR response, intelligent call queues (ACD), etc.


We offer flexible pricing plans and personalized budgets, based on a fair consumption of the services, without permanent contracts and always guaranteeing the satisfaction of our clients.


How can we help you?

We optimize the call mangement of your company thanks to our experienced agents and automated processes

 

  • Call reception 24h x 7
  • Outbound campaigns
  • Tele-marketing campaigns to attract and retain customers.
  • Real time supervision
  • Reports and statistics service. (Example in here ).
  • Customer satisfaction surveys
  • GDPR compliance.

Experience from 2015

in Figures...

80%

of calls answered by our agents in less than 15 seconds

100%

of calls monitored and supervised

95%

of requests solved in the first call

99.9%

SLA (Service Level Agreement) response time

Contact us

If you require any further information