Bienvenidos a Assist Call Center & WorkingTel
Summing up...
About us
WorkingTel is a firm focused on the implementation of professional phone & contact center solutions. We have a team of tele-operators or agents with extensive experience.
We optimize the call reception and customer service for TAS (Technical Assistance Services).
Furthermore we offer a phone platform for you to achieve greater efficiency in the call management of your clients, thanks to state-of-the-art functionalities and the call routing system.
We offer flexible pricing plans and personalized budgets, based on a fair consumption of the services, without permanent contracts and always guaranteeing the satisfaction of our clients.
80%
of calls answered by our agents in less than 15 seconds
100%
of calls monitored and supervised
95%
of requests solved in the first call
99.9%
SLA (Service Level Agreement) response time
How can we help you?
We optimize the call mangement of your company thanks to our experienced agents and automated processes
- PBX or virtual secretary services
- Call reception 365 days/year
- Agent hours: 8 am - 10 pm.
- Languages spoken: English, Spanish, Catalan and French.
- Email and Whatsapp notifications
- Reports and statistics services.
- Outbound campaigns
- Appointment reminders
- Customer satisfaction surveys
- Audio recording by professional speakers
- GDPR compliance.
Contact us
If you require any further information