Bienvenidos a WorkingTel & Assist Call Center
WorkingTel
BPO & Contact Center services
Summing up...
WorkingTel is a firm focused on the implementation of professional phone & contact center solutions for different sectors, including the healthcare sector. We have a team of tele-operators or agents with extensive experience in the sector.
We offer call and contact center services to hospitals and medical centers such as Psicoadapta, Psicomaster o el Hospital Delfos de HM Hospitales.
WorkingTel is also specialized in the implementation of automated solutions and optimization of resources: management of huge volumes of calls, IVR response, intelligent call queues (ACD), etc.
We offer flexible pricing plans and personalized budgets, based on a fair consumption of the services, without permanent contracts and always guaranteeing the satisfaction of our clients.
We optimize the call mangement of your company thanks to our experienced agents and automated processes
80%
of calls answered by our agents in less than 15 seconds
100%
of calls monitored and supervised
95%
of requests solved in the first call
99.9%
SLA (Service Level Agreement) response time
Contact us
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