Wellcome to Assist Call Center & WorkingTel
HOW CAN WE HELP YOU?
Call center services and automated telephone processes
We offer...
Special promotions: call center + cloud PBX
We offer integrated call center and cloud PBX solutions, tailored the needs of each client. Check out the integrated solutions benefits for SMEs.
Human resources
We take a consistent approach to recruiting and skills development to deliver the right team, with the right experience and expertise, to every client. We work along with our clients’ teams, and we continually seek new and better ways to serve them.
Consulting services
Our teams of engineers and technicians have gained a wealth of knowledge in all kinds of telephone campaigns. We partner with clients to optimize resources, reduce costs and increase effectiveness of every single call they make or receive.
Summing up...
Our Holding Group is specialized in business telephony solutions:
Firstly, we have developed a call center software platform (iNextCall) and a cloud PBX (WorkingTel) with best-in-class features and superior functionalities.
Secondly, our team of tele-operators have a wide range of experience in all kinds of telephone campaigns, across several industries. Under the brand Assist Call Center we offer all kinds of call center services, including virtual assistant, third party contract verification, telephone surveys, appointments and reservations.
We are flexible to negotiate personalized budgets, depending on the needs of each client, without a term contract and always guaranteeing a service-level agreement (SLA).
We have been working along with Assist Call Center. This is a professional, attentive and flexible team with decision-making capacity when needed. It is definitely a very effective complement to our customer service team.
Mireia Alerm
Responsable Producte, Central de Reserves i Vendes
FGC – Turisme i Muntanya
Client of Assist Call Center
A few years ago, we used the iNextcall platform to launch commercial or telemarketing campaigns. We were very satisfied with the product, and also with the support and attention received every time we had any inquiry.
Anna Pruna
Partner Director
Grup Eurofitness
Client of WorkingTel
BLOG
Una de las soluciones óptimas para las startup y empresas de nueva creación es disponer de un servicio económico que cubra la telefonía y la recepción de llamadas.
Uno de los factores más importantes en el soporte telefónico es la capacidad de resolver peticiones en el menor número de llamadas. First Call Resolution (FCR), o resoluciones en la primera llamada es un elemento vital para valorar el servicio de atención al cliente.
Hoy en día la numeración telefónica con prefijo geográfico (91, 93,...) ya no está asociadada a una línea física. Gracias a la telefonía IP podemos recibir llamadas de múltiples números con distintas localizaciones tanto a nivel nacional como internacional.
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Without any commitment...
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