Wellcome to Assist Call Center & WorkingTel

Assist Call Center 

Inbound & outbound call services

WorkingTel 

Intelligent cloud PBX

Comprehensive solutions 

Optimize the call management

HOW CAN WE HELP YOU?

Our services

Call center services and automated telephone processes

Telephone surveys


Virtual assistant


Cloud PBX


Call center software


Third party verification (TPV)


Personalized services


We offer...

Solutions 

  1. Special promotions: call center + cloud PBX 
    We offer integrated call center and cloud PBX solutions, tailored the needs of each client. Check out the integrated solutions benefits for SMEs.

  2. Human resources

    We take a consistent approach to recruiting and skills development to deliver the right team, with the right experience and expertise, to every client. We work along with our clients’ teams, and we continually seek new and better ways to serve them.

  3. Consulting services

    Our teams of engineers and technicians have gained a wealth of knowledge in all kinds of telephone campaigns. We partner with clients to optimize resources, reduce costs and increase effectiveness of every single call they make or receive.

Summing up...

Assist Call Center & WorkingTel

Our Holding Group is specialized in business telephony solutions:

 

Firstly, we have developed a call center software platform (iNextCall) and a cloud PBX (WorkingTel) with best-in-class features and superior functionalities.

 

Secondly, our team of tele-operators have a wide range of experience in all kinds of telephone campaigns, across several industries. Under the brand Assist Call Center we offer all kinds of call center services, including virtual assistant, third party contract verification, telephone surveys, appointments and reservations.

 

We are flexible to negotiate personalized budgets, depending on the needs of each client, without a term contract and always guaranteeing a service-level agreement (SLA).

Industries

Founded in 2012, our company has gained a wealth of knowledge in several industries...

Technology

Customer Services

Consumer Goods and Services

Tourism and Hospitality

Healthcare

Public Administration

Telecommunication

Startup

Clients

Client Testimonials

We have been working along with Assist Call Center. This is a professional, attentive and flexible team with decision-making capacity when needed. It is definitely a very effective complement to our customer service team.


Mireia Alerm

Responsable Producte, Central de Reserves i Vendes
FGC – Turisme i Muntanya

 

Client of Assist Call Center

A few years ago, we used the iNextcall platform to launch commercial or telemarketing campaigns. We were very satisfied with the product, and also with the support and attention received every time we had any inquiry.


Anna Pruna
Partner Director

Grup Eurofitness

 

Client of WorkingTel

BLOG

News & Publications

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Empresas de nueva creación

 

Una de las soluciones óptimas para las startup y empresas de nueva creación es disponer de un servicio económico que cubra la telefonía y la recepción de llamadas.

Resolución de incidencias


Uno de los factores más importantes en el soporte telefónico es la capacidad de resolver peticiones en el menor número de llamadas. First Call Resolution (FCR), o resoluciones en la primera llamada es un elemento vital para valorar el servicio de atención al cliente.

Numeración telefónica virtual

 

Hoy en día la numeración telefónica con prefijo geográfico (91, 93,...) ya no está asociadada a una línea física. Gracias a la telefonía IP podemos recibir llamadas de múltiples números con distintas localizaciones tanto a nivel nacional como internacional.

Contact us

Without any commitment...