Wellcome to Assist Call Center & WorkingTel
BPO for customer services —
Outsourcing of customer service processes
Summing up...
Optimizing customer service through BPO
Our Business Process Outsourcing (BPO) service for customer service is a comprehensive solution designed to assist companies in outsourcing and improving their customer service processes over the phone. Our focus is on providing high-quality and efficient service, allowing companies to concentrate on their core operations while we manage their telephone customer service needs.
80%
of the calls are answered in less than 15 seconds
100%
of the calls are monitored and optionally recorded
95%
of the requests are solved in the first call
99.9%
of the time above the service-level agreement (SLA)
Our value proposition
Our BPO service for customer service is designed to enhance customer satisfaction, optimize efficiency, and enable your company to focus on its core objectives while we handle telephone customer service expertly and professionally.
- Personalized Telephone Service: Our experienced customer service agents are available to handle calls on behalf of your company, providing personalized service that reflects your values and standards.
- Extended Service Hours: We offer flexible service hours to ensure that your customers receive assistance when they need it most.
- Multilingual Support: Our agents can assist in multiple languages, including Spanish, Catalan, English, and French, allowing you to reach a global audience.
- Technical Support and Helpdesk: In addition to customer service, we offer technical support and helpdesk services to resolve technical issues and provide specialized assistance.
- Appointment Management: If necessary, we manage and coordinate appointments, meetings, and events on behalf of your company, optimizing your schedule and that of your customers.
- Reports and Statistics: We provide detailed reports and real-time statistics for you to evaluate the performance of our service and make informed decisions.
- Regulatory Compliance: We comply with data protection regulations (GDPR) and ensure the security of your customers' confidential information.
- Flexible Contracts: We do not require long-term contracts, providing you with the flexibility to adjust our services to your changing needs.
- Free Trial Periods: We offer free trial periods for you to experience the benefits of our BPO solution without any commitment.